Returns, refunds & cancellations

Prepared food cannot be returned

We do not accept physical returns or exchanges of prepared meals or other perishable food. This does not prevent you from requesting a refund for an order problem under this policy.

Missing, incorrect, damaged or unsafe meals

Contact us as soon as possible, ideally within 24 hours of pickup or delivery. Include your order number, the affected items and a description of the problem. Photos of the food, packaging or label help when available; please do not send payment-card details.

We review each report and refund the affected items when the issue is verified. If the whole order is affected, we refund the whole order, including its applicable taxes and delivery fee. A replacement or store credit may be offered if you prefer, but you do not have to accept it instead of an eligible refund.

Do not eat food you suspect is unsafe, and do not return it to us. Reporting promptly helps us investigate; we will still review later reports and any rights that apply by law.

Canceling a one-time order or a paid box

Call or email us immediately if you need to cancel or change an order. If preparation has not started, we will cancel it and issue a full refund. Once preparation has started, we generally cannot refund a change of mind or an unwanted meal selection. We will confirm whether your request can be accommodated.

If we cannot fulfill your order, we will offer an alternative for your approval or refund the unfulfilled items and any related taxes or fees. If we cancel the entire order, we will issue a full refund.

Weekly subscriptions

Use your account or the plan-management link provided with your order to skip, pause or cancel future weekly renewals before the next scheduled charge. Contact us if you need help.

Canceling or pausing a subscription does not automatically cancel or refund a box already paid for. Contact us immediately about that box; the preparation and order-problem rules above apply. A meal change for a future box does not change an order already paid for.

Pickup, delivery and food handling

Please use accurate contact and delivery details and follow the pickup or delivery arrangements confirmed by the kitchen. Contact us promptly about a missed pickup or delivery problem. We review these situations individually; a missed pickup, incorrect customer-provided address, or a problem caused by storage or handling after receipt does not ordinarily qualify for a refund.

How refunds are issued

Approved refunds go back to the original payment method and include applicable tax on the refunded amount. We confirm the amount and issue the refund promptly. Your payment provider or bank determines when it appears on your statement; installment providers also control any adjustment to their payment schedule.

This policy does not limit any rights or remedies you have under applicable law. Updates apply to future orders and do not reduce the rights attached to an existing order.